Refund Policy

Thank you for shopping with Silicon Sahara Technologies. We want to ensure that you are completely satisfied with your purchase. Please read the following refund policy carefully to understand your rights and responsibilities when seeking a refund.

1. Conditions for Refunds:

  • Refunds are available for items returned within 30 days from the date of purchase.
  • Items must be returned in their original condition, with all accessories and packaging included.
  • Refunds are only applicable for items that are defective, damaged upon arrival, or if there was an error in the order fulfillment process.

2. Refund Timeframe:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Refund Method:

  • Refunds will be issued via the original payment method used for the purchase. If the original payment method is not available, refunds may be issued via store credit or an alternative method agreed upon by both parties.

4. Non-Refundable Items:

  • The following items are not eligible for refunds:
    • Software or downloadable content.
    • Items marked as “final sale” or sold as clearance items.
    • Any item not returned in its original condition, damaged, or missing parts for reasons not due to our error.

5. Return Shipping Responsibility:

  • Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during return shipping.

6. Refund Conditions for Refurbished Items:

  • Refurbished items are thoroughly tested and restored to working condition before being sold.
  • Refunds for refurbished items follow the same policy as new items, provided they meet the conditions outlined above.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please contact our customer service team.

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