Step By Step Guide on How To Apply and Collect Smart Driving License Through Huduma Center

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The National Transport and Safety Authority (NTSA) yesterday announced that it would be conducting a mass enrollment drive for the Smart Driving License via Huduma Center.

“In order to serve you better, this Saturday 24th October, the following Huduma Centers will be open for Smart Driving License services from 8.00 am to 3.00 pm,” Huduma Center said on Twitter.

The mass registration will be conducted from tomorrow at Huduma Centers across the country. This includes GPO Nairobi, Machakos, Nakuru, Kisii and Kerugoya. NTSA also added that anyone who wishes to participate in the exercise to book a visit via their TIMS account.

This is an effort by the agency to avoid large queues at these centres at a time when big gatherings are not recommended. To book a visit, you will have to follow these steps:

  • You will need to create an account on NTSA’s TIMS portal. Or simply login to your account if you already have one.
  • After creating your account/login in, navigate to the Driving License tab on the top navigation bar.
  • Tap on the blue SMART DL APPOINTMENT button
  • A new tab will be opened and you will be required to input your ID number, phone number and KRA PIN.
  • Your next task will be to select your preferred appointment Center, then date then the time you wish to reserve. Unavailable slots will be marked in red, the blank white spaces are available slots that you can pick.
  • After the reservation is made, print the appointment slip.
  • On the day of your appointment, go to the NTSA office/Huduma Centre location you selected.
  • Once there, you will be required to log in to your TIMS account for verification purposes with the help of an NTSA agent.
  • After your details are verified, you will be required to pay Kes.3,050 through M-PESA for your three-year driving license.
  • A passport photo will be taken alongside your biometric data and signature and blood group.
  • Your application will be queued and your smart driving license will be ready for collection within three days.

The drive is simply a step by the government into phasing out the old driving licenses as announced by the Interior Cabinet Secretary, Dr Fred Matiang’i in January 2020.

Additionally, Dr Matiang’i promised that as from July 1st 2020, NTSA will be processing critical identification documents within one day after application.

However, this is yet to be seen bearing in mind how challenging 2020 has been so far. The issuing of smart driving licences had been temporarily suspended by NTSA in the wake of the COVID-19 pandemic and resumed later in June.

21 thoughts on “Step By Step Guide on How To Apply and Collect Smart Driving License Through Huduma Center”

  1. William Maramba

    My name is William. I applied for my smart DL on 1/2/2022 through GPO Huduma center Nairobi. Upon collection as from March 2022, GPO Huduma attendants have been claiming that my DL got lost while on transit from NTSA. What can I do to solve this issue? Kindly help.

  2. am kevin mutuma gitonga, had applied for a smart dl 0n 03/11/2021, with DTU :collection(thika office ntsa) booking date 03/01/2022 and did my payment of3050 on 29/10/2021 but could not proceed for the passport photo and fingerprints taking. i have tried to log on the NTSA porto to make changes on when i can reschedule the active but there is no option to change it. please advise on the way forward.
    thanks in advance

  3. I wanted to confirm whether my driving license is ready for collection. Iapplied last month so update me please wether it is ready.

  4. Hello.. My portal has some difficulties in booking section for application of smart dl. I’m trying to click in time but it doesn’t respond… I have already paid, i got the message of my payment i hope i will not be charged once again

  5. My portal has some difficulties in booking section for application of smart dl. I’m trying to click in time but it doesn’t respond

  6. I lost my dl and I have two options is it ok if I apply for a smart dl or a duplicate one? And how long will it take?

    1. Hello Ninah, the best option is to apply smart D.L. Since the smart D.L will come renewed and the duplicate D.L wont be renewed and you will have to pay for the duplicate. incase you need further assistance from us contact us via whatsapp/call/text 0773 708 198

    2. Hi… I lost my old D. L and I need a smart one and I also want an endorsement in the process of waiting the smart d. L.
      What can I do?

      1. Hi Joseph, the best way is to start by endorsement (visit your preferred driving school) then thereafter apply for smart dl after class endorsement

  7. i Dropped my Biometrics today and have just been told that i should go back for DL after 2 months. I am confused, i hope it is just an approximation.

          1. I want another class endorsement but I had already applied for smart dl.will the class reflect on it

  8. Hi, I just paid for the application for the smart Dl.I have been able to book for the Huduma.Tried to confirm if mine is valid,no message upto now.Am allowed to drive a car without that message from the NTSA

    1. Hi too Kelvin, Well if you had previously had a driving then you should drive normally using your papers as support you’re fully licensed and you are waiting issuance of the new D.L , if you are a first timer then you will have fully approval of your driving license even though you can still drive but in companion with someone holding a valid DL. additionally during this time you should have an active interim D.L

    2. Kindly note, receipt issued upon payment of the three year renewal is used as you driving license till 30 days due collection.

      1. Kelvin Kipruto

        Am kelvin and my question is that what if am very busy to an extent where by i don’t have time to go and apply a smart what actions could you take because someone like me get any between Monday to Saturday please help if there is any way

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